« If a boy wears a dress... | Main | Leave your euphamisms at the door »
January 24, 2006
How not to get my business
A few years ago, I canceled my United Airlines credit card, issued by First USA. They refused to waive a late fee of $29, so I told them I would cancel my card. I did, and they've since lost at least $150 in annual fees, plus the interchange fees they would have gained.
They still solicit me to take their card again--this time as their successor, Chase Manhattan. After getting two solicitations in three days, I finally called to have my name be taken off their list. And guess what--they send me to an Indian call center. Whenever I get sent to an Indian call center--and it's obvious when it happens--I know that the company really doesn't care about me. Why would they send me to an Indian call center before I even sign-up for the card? At least they're being straightforward about what they think of me.
Posted by adrianjo at January 24, 2006 10:56 PM