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March 21, 2005
Always keeping a stiff upper lip
Neiman needs a store in New York City. After my NM wallet was stolen in Peru (see entries below), I went to buy one online, only to be confronted with both sales tax and a $15 shipping charge. I know I'm not a typical free-spending NM shopper, but $15 is too much Needless Markup. So I had an "online chat" with a Neiman rep to see if I could get it at Bergdorf Goodman, a Manhattan store frequented by folks like Paris Hilton:
Elliot Schelske: Thank you for contacting Neiman Marcus Online. How may I help you?
Adrian: could you tell me if item NMOS5_M4670 is available at Bergdorf in NYC?
Elliot Schelske: Unfortunately, we do not have an inventory of the Bergdorf Goodman stores. The only way to be sure if they have this item would be to call.
Adrian: do you know what is the closest NM to manhattan?
Elliot Schelske: The closest NM store to Manhattan is probably the White Plains/Westchester store.
Adrian: thanks, i'll try to make it over there
Adrian: by the way, you need a store in manhattan. i was shocked when i moved here and you don't have a store
Elliot Schelske: Was there anything else I could help you with?
I guess that this is Neiman's stiff-upper-lip way of saying, "screw you."
UPDATE: Bergdorf does carry this wallet, with a polished rather than matte finish. After Neiman has owned Bergdorf for 17 years, one would think they could at least integrate the inventory systems.
Posted by adrianjo at March 21, 2005 01:00 AM
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